Your questions answered

Welcome to our FAQ section! We've gathered some of the most common questions our customers ask about our custom apparel, ordering process, shipping, and more. If you can't find the answer you're looking for here, please don't hesitate to contact us directly.

Frequently asked questions

At 3:5-6 Apparel LLC, we are dedicated to creating high-quality, faith-based custom apparel. Our commitment to excellence and customer satisfaction guides everything we do. Here you'll find important information about our products, policies, and how we can best serve you.

How do I custom order merchandise?
To custom order merchandise, please visit our Custom Orders page. There you will find all the details on how to submit your design ideas and specifications. We'll work with you to bring your vision to life.

Can I get a quote on custom orders?
Yes, you can definitely get a quote on custom orders! After you submit your design details on the Custom Orders page, our team will review your request and provide you with a detailed quote based on your specifications, quantity, and design complexity.

What is the turnaround time for orders?
Orders typically ship within 3 business days, unless it is a large or custom order. For custom orders, the turnaround time will be discussed and confirmed with you during the quoting process, as it can vary depending on the complexity and size of the order.

How do you handle returns or exchanges?

Thank you for shopping with 3:5-6 Apparel, LLC. We take pride in providing quality apparel and excellent customer service. Please review our return policy carefully before making a purchase.

ALL SALES ARE FINAL

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges unless an item is received damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 3 days of receiving your order.

To request a replacement, please email: [ordering@3-5-6-apparel-llc.com]

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once approved, we will replace the item at no additional cost.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made or personalized apparel
  • Special-order items
  • Clearance or sale items
  • Items that have been worn, washed, or altered

What should customers know about shipping orders?

Most orders ship within 3 business days of purchase. For larger orders or custom items, shipping times may vary and will be communicated to you during the order confirmation process. Shipping costs are calculated at checkout based on your location and the size of your order.

Are there any important details or policies I should know before buying?
All sales are final unless an item is received damaged, defective, or incorrect. Please review our full return and exchange policy above for more details. We encourage you to carefully check sizing charts and product descriptions before making a purchase.

Where can I see examples of your work?
You can view examples of our custom apparel and previous projects in our Design Gallery. It's a great way to get inspiration for your own custom orders!

Got more questions?

We're always here to help! If you didn't find the answer you were looking for, or if you have a unique request, please reach out to us. We're committed to providing excellent customer service and making your experience with 3:5-6 Apparel LLC a positive one.